HotelWaze (“we”, “us”) provides a booking app for passengers and drivers. This Policy explains how we collect, use, and share personal data when you use our app and related services.
We collect information you provide (name, email, mobile number, password, profile photo, and for drivers: license number and vehicle documents), booking details (pickup, drop-off, times, vehicle type), payment status from our payment partner, and device/log data needed to operate the app.
We use your data to create and secure your account, send and verify SMS OTPs, process bookings, notify you about trips, process payments, review driver documents, improve the Services, and comply with law. OTP messages are sent through Twilio Verify.
We share data with drivers or passengers as needed to complete a booking, with payment processors (such as PayMongo), with SMS providers (Twilio) to deliver verification codes, and with hosting providers that operate our servers. We do not sell your personal information.
We keep account and booking records for as long as your account is active and as required for legal, tax, or dispute purposes. You may request account deletion in the app; some records may be retained where the law requires it.
We use industry-standard safeguards, including encrypted connections and hashed passwords. No method of transmission is completely secure, so please keep your device and OTP codes private.
Subject to applicable Philippine data-privacy law, you may request access, correction, or deletion of your personal data, or withdraw consent where processing is based on consent. Contact us through the app to make a request.
HotelWaze is not intended for anyone under 18. We do not knowingly collect personal data from children.
We may update this Policy from time to time. The “Last updated” date shows the latest version. Continued use of the Services after a change means you accept the updated Policy.
For privacy questions, contact HotelWaze support through the app or at hotelwaze.apptrove.co.in.