HotelWaze is a mobile platform that connects passengers with drivers for private car transfers and related travel services. These Terms govern your use of the HotelWaze app, website, and related services (“Services”). By creating an account or using the Services, you agree to these Terms.
You must be at least 18 years old to use HotelWaze. You agree to provide accurate information, keep your mobile number and password confidential, and notify us if you suspect unauthorized access. You are responsible for activity on your account.
When you book a trip, you agree to provide correct pickup and drop-off details, be ready at the scheduled time, pay applicable fares, and treat drivers respectfully. Cancellation, waiting, or extra-hour charges may apply as shown in the app before you confirm.
Drivers must hold a valid license, insurance, and vehicle documents, and keep them up to date. Driver accounts may remain pending until documents are reviewed. You agree to provide safe, lawful trips, follow traffic laws, and treat passengers respectfully. HotelWaze may suspend accounts that fail verification or violate these Terms.
Prices, deposits, and balances shown in the app are estimates until payment is completed. Payments are processed by third-party providers (such as PayMongo). Refunds, if any, follow the policy displayed at checkout and the rules of the payment provider.
We may send one-time passwords by SMS to verify your mobile number for registration and password reset. You must not share OTP codes. HotelWaze is not responsible for loss caused by sharing your code or device access.
You may not misuse the Services, attempt to hack or scrape the platform, post false documents, harass others, or use HotelWaze for unlawful activity. We may refuse, suspend, or terminate access where we reasonably believe these Terms have been broken.
Trips are provided by independent drivers. To the fullest extent allowed by law, HotelWaze is not liable for delays, accidents, lost items, or indirect damages arising from a trip or from unavailability of the app. Nothing in these Terms excludes liability that cannot be excluded under Philippine law.
We may update these Terms from time to time. Continued use of the Services after an update means you accept the revised Terms. The “Last updated” date above shows the latest version.
For questions about these Terms, contact HotelWaze support through the app or at hotelwaze.apptrove.co.in.